Recent Posts

No Job Too Large

7/18/2017 (Permalink)

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

At SERVPRO, the difference is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. Get the professionals, call SERVPRO.

Clients for the Commercial Large Loss program include the following:

  • The Hospitality Industry
  • Property Managers
  • Universities
  • Municipalities
  • The Pentagon

Our teams are ready for anything with the equipment and expertise to tackle any size job.

Should a storm or major event strike, call 217-528-7775

Some Helpful Tips on How to Avoid Kitchen Fires in Your Home

6/6/2017 (Permalink)

More home fires occur in the kitchen than any other place in the home.

SERVPRO of Sangamon County would like to help you avoid a kitchen fire by following these simple tips.

  • Keep anything that can catch fire away from your stove, oven or any other appliance in the kitchen that generates heat.
  • Keep an eye on your food regularly while cooking and remain in the kitchen while cooking.
  • Use a timer to remind you that the stove or oven is on.
  • Install a smoke alarm near your kitchen and test it once a month.
  • Loose clothing or dangling sleeves while cooking can catch on fire. Avoid wearing this kind of clothing and accessories while you are in the kitchen.
  • Purchase a fire extinguisher to keep in your kitchen.
  • Keep the kids out of the kitchen while you are cooking.
  • Clean cooking surfaces after every use to prevent grease buildup.
  • Check the kitchen before going to bed or leaving the home to make sure stoves, ovens, etc. are turned off.

Follow these simple rules to avoid a kitchen fire in your Frankfort home. If a fire does occur, call SERVPRO of Sangamon County ASAP to remove smoke and soot damage and safely restore your damaged kitchen.

Commercial Water Damage Events Present Unique Challenges

6/6/2017 (Permalink)

Flooding and water damage events at Sangamon County commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Sangamon County

SERVPRO of Sangamon County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Gym Floor Drying

6/6/2017 (Permalink)

Whether the cause is a roof leak, sprinkler malfunction, or accident, wet gym floors create a stressful situation for everyone involved.  Wood gym floors are designed to take a beating but when they get soaked through with water it can be a whole other level of damage.  From swelling, heaving and cupping to completely buckling of the floor, water can throw some serious punches.

Traditionally, if a hardwood sports floor was wet enough to cause these problems tear-out and replacement was considered the only option.  However, specialty equipment, quick action, and a thorough knowledge of the most current protocols can be enough to save many floors.  

A new hardwood gym floor can cost upwards of multiple hundreds of thousands, not to mention the charges for removal of the old floor.  Restoration methods used by SERVPRO of Sangamon County are proven to improve the chances of being able to save this flooring rather than replacement.

Our facility

6/2/2017 (Permalink)

The SERVPRO of Sangamon County facility includes 10,000 square feet of warehouse space that is mostly used to store contents from fire and water damages. We also use the space to house our more than 1300 air movers and 200 dehumidifiers.

In addition, we have 10 free-standing storage containers and a 1200 square feet training room that we use for holding continuing education classes as well as homeowner inspections. Inspections take place after their contents have undergone the restoration process but before they are moved back to the job site.

The SERVPRO of Sangamon County fleet includes 5 truck mounts used to extract water, 4 box trucks for hauling equipment, 2 moving trucks and other assorted vans and vehicles in order to transport our highly trained employees to the job site.

The difference between flood and sewage clean-up

6/1/2017 (Permalink)

This is a great description straight from the Institute of Inspection Cleaning and Restoration Certification (IICRC) website:

"Water damage can be deceptive. Water penetrates into structural cavities creating trapped pockets of saturation. The detection of water in these areas can often only be discovered with sophisticated moisture detection meters. Undetected moisture will continue to cause damage. This damage, at a minimum, will cause odors. Greater damage will surface when materials delaminate, shrink, split and further deteriorate to where costly repairs are required.

More than just removing excess water, IICRC-certified restorers have the knowledge and equipment to further dry a home or facility (including substructure materials) completely back to preloss conditions. Through timely response and the careful monitoring of water damage, mold and other health issues can be prevented. If water damage has been present too long, mold will occur."

It is also important to determine the source so that an appropriate response can be applied. Many times the response can be shaped by determining the source of the intrusion.  If the source of the damage is from a flood or other clean water source the response may be much less destructive and more materials will be able to be saved.  However, if the source is determined to be a contaminated source such as a sewage back up, even if the water appears clean and clear it is often times still very much contaminated as well.  

"Sewage is one of the most dangerous substances to enter homes or buildings. It contains fungi, bacteria and viruses, many of which are disease-causing. Unfortunately, many people fail to understand the hazards that sewage presents, particularly for the very young or very old, or for those with compromised immune systems or respiratory problems.

The IICRC complied guidelines for professional sewage clean-up called the Standard for Water Damage Restoration (S500)."

Once you have determined the source a response can be chosen.  The response generally falls under 2 different categories: Flood clean-up or Sweage clean-up.  

Below are some tips suggested by the IICRC for Water Clean-up:

  1. Act quickly
    • The severity of damage escalates the longer water sits and building components and contents stay wet, so time is of the essence in the aftermath of a flood. In fact, mold will grow within 48-72 hours, so aim to start removing water and drying the environment within 48 hours.
    • Have a list of professionals on hand to call, and understand your insurance policy, as some only cover mold damage up to a certain amount, while others don’t provide any reimbursement for mold.
  2. Ventilate affected areas to prevent mold growth
    • Mold loves moisture and organic materials such as paper or particleboard. In order to mitigate or slow damage, open windows if weather permits and place fans inside of them to keep air moving and maintain moderate temperatures. Work toward the fan as you clean to minimize cross contamination.
  3. Assess damage to items and materials
    • Assess the type of water absorbed by items, such as rainwater, water from broken pipes, contaminated river water or bacteria-filled sewage.
    • There are ways to salvage specialty items but the decision on whether to save or trash an item will vary depending on the dollar and sentimental value to the owner.
    • It may not be worthwhile to salvage drywall, carpets and pads, mattresses, pillows, box springs and particleboard. On the other hand, it might be worthwhile to restore costly Persian rugs, leather couches and antiques or heirlooms. Wet clothing and many household fabrics may be salvageable through machine washing, and a 10-minute soak in detergent and hot water, to remove contamination and stains.
    • The IICRC strongly recommends that in water damages where there are contaminants present (e.g., bacteria, sewage, mold) or where small children or immune-compromised individuals are present that an inspection be conducted by an appropriately trained restorer and remediator.
  4. Expose pockets of saturation
    • Hidden and concealed pockets of saturation need to be opened for cleaning and drying.
    • Layers between building materials hold water that must be discovered and removed or dried.
    • On walls, find the water line and inspect at least a foot beyond it to make sure all damage, wet materials and mold are discovered. Remove and discard the damaged drywall and wet wall insulation.
    • Wood base trim and hardwood can also be saved with the right equipment and the right circumstances if they can be accessed and completely dried on both sides.
    • Remember to investigate concealed cavities such as behind walls, in mechanical spaces, under cabinets and furniture, and in crawl spaces.
  5. Conduct a thorough cleaning
    • Durable, nonporous or semi-porous materials, such as studs and joists, hardwood flooring and vinyl products, can usually be cleaned with common cleaning products or specialized products with detergents.
    • During cleaning, take care to protect areas that are unaffected by the water or mold.
    • After a thorough cleaning of salvageable materials, a disinfectant solution may need to be applied in case of harmful bacteria from sewage, river water debris or even standing water that has gone bad.
    • Professionals like water restoration and mold remediation contractors and indoor environmental professionals can help you decide what is best for your situation.
    • Once you’ve cleaned the wet materials, conduct another round of cleaning. If you choose to vacuum, use a HEPA-filter vacuum to remove allergens, fine dust and spores.
  6. Confirm drying before reconstruction
    • In order to prevent dry rot and structural damage, it’s important not to reconstruct or cover wood and other wet materials until the moisture content has been adequately reduced. A water restoration professional can confirm proper drying before reconstruction.

Springfield Smoke and Soot Clean-up

6/1/2017 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Springfied will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
217-528-7775

SERVPRO of Sangamon County 24 Hour Emergency Water Damage Service

6/1/2017 (Permalink)

SERVPRO of Sangamon County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 217-528-7775

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Sangamon County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Sangamon County

SERVPRO of Sangamon County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Sangamon County Residents: Follow These Mold Safety Tips If You Suspect Mold

6/1/2017 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Springfield for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Sangamon County specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 217-528-7775

IICRC Certified Firm

6/1/2017 (Permalink)

General IICRC Certified Firm We are an IICRC Certified Firm

SERVPRO of Sangamon County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Sangamon County

SERVPRO of Sangamon County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.